Our Story

The Extra Step was set up by Denise Robinson, drawing on Denise’s  extensive experience in both sales,  advertising and product knowledge: along with the understanding of  the pressures sales and marketing teams are under and that they generally need a fast, creative response. 

Based in Bedford , near Milton Keynes  we have expanded year-on-year since we set up. Our success comes from our enthusiasm for satisfying customers' needs, taking pride in what we do, but making sure we have fun at the same time! Clients range from small businesses, which make one-off purchases, to large high-profile corporates, and the Public Sector throughout the UK.

Our success since we started in 2002 is the result of our great customer service, leading to repeat business and referrals, along with giving our clients innovative and good quality promotional gifts along with the traditional favourites.
We build excellent relationships with clients based on trust and reliability, working with them rather than for them. 


We like to ensure our clients experience with us is simple and straightforward, taking the worry and hassle factor out of the equation. We appreciate the importance of corporate guidelines and the role that their marketing and communications teams play. With this in mind we often supply visuals prior to receiving an order; this ensures that the branded product/s  and clothing that you’re interested in will reflect your brand correctly. 

What our clients say:

“Working with The Extra Step was a breeze.  They took the hard work out of a complex project and created a really impressive promotional gift that I can’t wait to get into the hands of my customers.
Everything was double checked at every step in order to ensure that I was happy and that my custom made army of robots was perfect.”

DvelopIT - Bespoke USB Robots

(Original Article)

"The Extra Step supplied us the right product at the right price and on time as always. Super customer service. "
Bedfordshire Fire Service.

"Hook Norton Brewery has been acquainted with Denise Robinson for over seven years, in her capacity as MD of The Extra Step, our main supplier of promotional gifts and branded clothing for our Visitor Centre. Denise offers a wide range of quality merchandise, delivered on time and on budget.  A high level of personal service is key for our company and Denise consistently delivers this.

Denise’s help and new ideas have helped us a great deal she is easy to work with, creative and a great communicator.  

Denise has our highest endorsement."

Hook Norton Brewery.