About Us

Who We Are and What We Do

Set up in 2002 by Denise Robinson, The Extra Step supplies companies of all sizes with branded promotional gifts and corporate clothing.

Drawing on Denise’s extensive experience in sales and advertising, attentiveness and speed of response, coupled with a passion for satisfying customer needs, our client base has grown. From working with small local businesses, supplying branded items such as pens, bags, drinkware, clothing and more, to schools, clubs, government organisations and Blue-Chip companies.

Whilst we pride ourselves on our in-depth knowledge of printing, embroidery and branding processes, we understand that the only details that matter to you, the customer, are quality, brand alignment, delivery and value for money.

We are constantly looking out for new and innovative products along with the traditional favourites. With a focus on Eco-Friendly, made in the UK and an ever-increasing range of corporate workwear there is something to suit all budgets and marketing campaigns.

By working with clients, rather than for them, we have built excellent relationships based on trust, and reliability which leads to repeat business and referrals.

A Few Words About

Why working with us works better for you

With our extensive customer service background in highly successful sales and marketing organisations, we created a transformative promotional merchandise and branded workwear business that:

  • Does the hard work for you if you need us to. We identify your target audience, and devise brand-appropriate options that maximise budget effectiveness.
  • Gives your brand the edge by going beyond the usual offerings, with high-value executive merchandise, UK-manufactured products and an environmentally conscious eco and recycled range.
  • Supports your planning and execution, proactively developing and delivering new branding ideas to hit the calendar milestones you share with us.
  • Makes it easy to ‘order and go’ on our website when you know what you want and need it quickly.

We Go Beyond the Usual

Eco Friendly

Be environmentally conscious with our Eco Friendly range.

We work for you​

We identify your target audience, and devise brand-appropriate options that maximise budget effectiveness.​

Buy British

We support our economy, provide employment and quality promotional products with no import tax, air miles and shorter lead times.

Supporting Charities and Good Causes

The extra step are proud to support Bedford Hospital Charity and Friends, going that extra step to help those in need.

Denise of Extra Step, is a volunteer, helping with the fund raising events. Donations are always gratefully received as the charity has a stand at  Bedford Hospital once a month.

Please call me on 01234 344317 or email me if you’d like to get involved and help this wonderful charity.


What others say about us

"Denise has always made us feel as though nothing is too much to ask. A great company to work with and we look forward to working together for many years to come. Thanks for all that you do for Nicholsons."
"Excellent customer service is part of the Service Express ethos, this is mirrored by The Extra Step. There’s always a helping hand, a sounding board for ideas, a smile, and an offer of coffee! Whether it’s sourcing green products to stay in line with our brand, impressing with welcome packs or at exhibitions, kitting out our staff, or meeting budgets, Denise is always taking that extra step to help make our ideas a reality."
“Since I’ve met Denise from The Extra Step, I’ve asked for her help several times with sorting corporate pens and Polo Shirts for sailing trips for the team. Each time, she has been incredibly helpful and given me solid advice as to which brand to go for. The items have always been great quality too. I’d definitely recommend The Extra Step to anyone.”